MoKo - Move Onward, Keep Outstanding

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General

Customer Support Hours:

Monday – Saturday: 8:00 AM – 6:00 PM PST

Sunday: Closed

Please note: Orders placed on weekends and holidays will be started processing on the following business/working day.

Feel free to reach out with any questions or concerns, just email us at cs@mokocases.com. Our friendly customer support team will be more than happier to assist you!

We have different channels in different countries, as follows:

Country	Online Distributor
Australia	Amazon(AU)
Canada	Amazon(CA), eBay
China	Shopee, JD
France	Amazon(FR)
Germany	Amazon(DE)
Italy	Amazon(IT)
Singapore	Amazon(SG)
Spain	Amazon(ES)
United Arab Emirates	Amazon(AE)
United Kingdom	Amazon(UK), eBay
United State	Amazon(US), eBay
Global	Aliexpress, Alibaba(US), eBay

Or please click Where To Buy for more information

Be the first to hear about our new products and get access to special promotions by joining the MoKo community.

Please find the Subscribe in the website Homepage footer, and submit your subscription for the newsletter.

Please, get in contact with our customer support team via cs@mokocases.com if, upon delivery, you notice any of the following defects:

·The product does not work;

·The design was not correctly printed;

·The product I received is not the one I ordered;

·Loss of purchases

Still having doubts? Click here. We are here to help you get the best MoKo experience!

Reseller & Collaboration

Thanks for your interest in cooperating with us. If you are interested in becoming a product reviewer, please make sure to send us the following contents to our email team@mokocases.com:

1) Link to your Blog/Facebook/Instagram/Youtube channel,etc.;

2) Full Name, Phone Number, Email Address;

3) Number of Followers;

4) What OS you focus on (Apple, Android, etc);

5) Your Shipping Address;

6) If applicable: Equipment used for videos, etc.

If we are interested, our team will be getting in touch with you shortly. Once again, thank you so much for your interest in our company and for this opportunity.

We appreciate your interest in MoKo products! If you are interested in becoming one of our resellers, please send an email to sales@mokocases.com for further assistance, or fill out Business Opportunity Form. Our salesman will contact you asap.

Warranty

It begins the day you place your order.

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

If you believe the item is defective and under warranty, please contact us at cs@mokocases.com

MoKo products may have different warranties. Products purchased from unauthorized distributors or resellers will not be covered under the warranty. This warranty is only valid for items that are considered defective.

This warranty will lose its validity in any of the following situations:

• If the product was examind, altered, adulterated, fraudulently adjusted, corrupted or repaired by a person that is not authorized
by Moko.

• If the damage has been caused by accident (fall) or any natural phenomena, such as lightning, flooding, landslides, etc.

• If the purchase invoice presents erasures or modifications.

To submit a warranty, you may please contact our customer service at cs@mokocases.com with your order number and
detailed information

For any quality-related issues and we will provide a free replacement or a full refund for the product.

After-sales policies supported by other retailers differ from one another, please contact the retailer directly for guidance on their warranty process.

General

Reseller & Collaboration

Promotions

Refund

Warranty

Others

About

Support